Helping British Airways ‘To Fly. To Serve’

British Airways has awarded a five year aircraft cleaning and amenity services contract for all its aircraft based at Heathrow Airport. OCS, who has provided aviation services to British Airways at London Heathrow Airport for over 20 years, secured the contract to become BA’s sole aircraft grooming supplier following a competitive tender process last year. British Airway’s Manager Business Development, Dave Lucas, commented: “Our principal objectives were to secure best value alongside a contract framework that would drive safety, quality and punctuality. We were also determined to find a partner with whom we can continue to develop and innovate improvements in our cabin appearance standards. We believe OCS is the right choice to meet these aspirations”. The OCS aviation team developed a strategy for British Airways with a focus on management structures, client relationship mapping, staff training and development, and lean engineering techniques in operational processes. An Innovation and Environment forum will be introduced. OCS’s Director of Transport Phil Derbyshire said: “The contract was awarded to us thanks to the quality of our management team, our wealth of experience and the strength of our commercial proposition. I want to pay tribute to OCS staff on the ground at Heathrow who, through their continued efforts, have given this key customer the confidence to place their business with us.”