ISS arena21 breaks new ground with NVQ's

The UK's only full service front-of-house outsourcing and training specialist, ISS arena21, has announced that it is giving its employees the opportunity to take advantage of specialist NVQ training that will enhance their career development, add value to operational ability and lift customer service values at no cost to participating individuals or clients.

The scheme, which is voluntary, means that each employee undergoes specialist training on the job, where he or she is assessed across a number of areas relevant to their day to day role.

arena21's Learning Development Manager, Serena O'Hara explains:

"Over the past decade, arena21 has pioneered the high levels of service and skills now expected from front-of-house outsourcing providers. The market continues to grow and become more sophisticated and we constantly seek the feedback of our clients as to where our training can be most effective to add further value.

As a result and to consolidate our market-leading position, we have launched our bespoke NVQ training modules through the arena21 academy. These modules represent an industry first and have been specially developed to enable flexible and practical training to support our teams in continually meeting and raising the exacting standards we have always been renowned for.

Although the scheme is voluntary, we are seeing a high pick up and already have nearly 50 employees on the scheme. Feedback has been tremendous it is clear that the scheme is emotionally engaging our team and there is a high degree of innovation in completing tasks based on current application and motivation. I would recommend that other businesses consider this type of highly bespoke training that is personalised directly to participants day to day roles.

arena21's NVQ modules are based on level 2 and 3 in Customer Service, Business Administration and Management. Businesses who support NVA's are known to see a reduction in staff turnover and sickness levels in addition to enjoying a more positive and committed workforce.

arena21's approach is believed to be unique in the industry and its investment into NVQ's represents a ground-breaking approach for the front of house outsourcing and training market. Check out for further details.

Find out more about ISS arena21 by viewing their company profile, here.

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