‘SMART’ SERVICE FROM OCS BRINGS CUSTOMER SATISFACTION RECOGNITION

OCS has been named a finalist in the Institute of Customer Service UK Customer Satisfaction Awards 2011 for its CleanSmart™ entry in the Customer Satisfaction Innovation Award category. OCS’s unique CleanSmart™ system has brought lean engineering principles to the traditional cleaning process to give clients an exceptional quality service with a wide range of additional benefits. The UK Customer Satisfaction Awards recognise organisations that have implemented the UK’s leading customer service strategies with entries being judged by a panel of Institute members and industry experts. Working ‘smarter’ through CleanSmart™ delivers dramatic improvement to efficiencies within the cleaning process without adding cost, as well as resulting in higher employee esteem, team purpose and lower staff churn and absenteeism. Client satisfaction with CleanSmart™ has had a positive influence on customer retention figures with clients being reluctant to revert to more traditional cleaning methods. Awards finalists will be celebrated at a banquet at the London Marriott Hotel on 22 March where the overall category winners will be announced. OCS Group UK Ltd is a corporate member to the Institute of Customer Service, the independent professional body for customer service performance and professionalism. Corporate membership is for organisations that are focused on practical ways of creating a strong customer service ethos and reputation and who want to make a clear statement on their commitment to the industry.