Contact Centres

Shattering the myth – why there’s more to outsourcing than cutting costs

Posted 4 months ago by Woven

1,237 total views


Shattering the myth – why there’s more to outsourcing than cutting costs

In a market that is increasingly becoming defined by a ‘lowest-cost’ approach, it’s time to shatter the myth that out-sourcing is simply a cost cutting exercise. On the contrary, there is growing demand from customers for responsive, connected and seamlessly delivered services and outsourcing is helping to meet those challenges. Nevertheless, the so-called ‘race to the bottom’ that prioritises cutting costs continues to damage the market and cause businesses to overlook the real benefits of partnering with a specialist outsourced contact centre provider.

Industry Sector


Tech ServicesFOCCleanologyElectricalOffice furnitureCrate RentalFire and Emergency LightingMobile workforce management technologiesServer HostingHeat PumpsMaintenance, repair and overhaulContact CentresBuilding Construction and MaintenanceEnergy ManagementIndustrial Maintenance and BearingsIndustrial Maintenance and Repair ServicesCharitiesElectrical SafetyBroadband & TelecommunicationsCleaning and hygieneIntelligent Building TechnologyEnergy efficiencyTotal Facilities ManagementHeavy Lifting DronesBroadbandEnergyDoor Entry SystemsDigital EngineeringProperty ManagementConstructionCommercial VehiclesBuilding SuppliesTelephone based entry systemsWorkforce Management TechnologyOfficesWorkwearCommercial GlazingFacilities ManagementBuilding and ConstructionPlant Hire EquipmentAutomotiveBoilersSafety WorkwearEmploymentFacilities Management OnlineBuilding Technology and SolutionsAutomotive and fleet carsHygieneAir ConditioningAccessible ToiletsRoller DoorsAsset DisposalWater TreatmentRoofingEnvironmental ImpactWindowsDisposable CupsLegal ServicesBatteriesBusiness LobbyingCable ManagementInterior & Exterior LandscapingBuilding ServicesFireDebt Recovery And Credit Control ServicesCorporate Video ProductionDrain Unblocking ServicesFacilities Management SoftwareRecord ManagementSupply Chain ManagementGlazing Repair ServicesPublic RelationsSocial Games And Browser GamesWorkplace ServicesWindow Film InstallationWater MachinesWaste ManagementWash RoomVisitor ManagementVending SolutionsUtility VehiclesTraining ProgramsTotal FMThermal ImagingStorageSignageShelvingSecurityRisk AssessmentRecyclingRecruitmentPrinters Scanners FaxesPower UPSPower ManagementOffice SpaceOffice Design and Fitting OutLocks and KeysLightingLiftsLead GenerationLaundry ServicesInternet and Network ServicesInformation TechnologyHVACHeating VentilationHearing Assistance ProductsHealth and SafetyHand HygieneGutter CleaningFurnitureFlooringFiling SystemsFacade Cleaning Repair and ProtectionEquipment WorkplaceEnergy Mng Utility MeteringElectrical SolutionseMarketingeLearningDoorsDocument ManagementDishwashingDestratificationDaylight SystemsData LoggersCorporate Data SuppliersConstruction and PropertyCommunicationsCoffee MachinesClosed Circuit TVCleaningChillers and Chiller RentalCeilingsCatering EquipmentCatering and VendingCashless PaymentCAFMBusiness ContinuityBuilding MaintenanceBuilding InspectionBuilding ControlsBollards and BarriersBoiler RentalBattery MaintenanceBadgesAudio Visual SolutionsAsset TrackingAdvertising ServicesAccess ControlFMO & Industry News

Archives

Our Clients

On this website we use first or third-party tools that store small files (cookie) on your device. Cookies are normally used to allow the site to run properly (technical cookies), to generate navigation usage reports (statistics cookies) and to suitable advertise our services/products (profiling cookies). We can directly use technical cookies, but you have the right to choose whether or not to enable statistical and profiling cookies. Enabling these cookies, you help us to offer you a better experience.