1,237 total views
In a market that is increasingly becoming defined by a ‘lowest-cost’ approach, it’s time to shatter the myth that out-sourcing is simply a cost cutting exercise. On the contrary, there is growing demand from customers for responsive, connected and seamlessly delivered services and outsourcing is helping to meet those challenges. Nevertheless, the so-called ‘race to the bottom’ that prioritises cutting costs continues to damage the market and cause businesses to overlook the real benefits of partnering with a specialist outsourced contact centre provider.
On this website we use first or third-party tools that store small files (cookie) on your device. Cookies are normally used to allow the site to run properly (technical cookies), to generate navigation usage reports (statistics cookies) and to suitable advertise our services/products (profiling cookies). We can directly use technical cookies, but you have the right to choose whether or not to enable statistical and profiling cookies. Enabling these cookies, you help us to offer you a better experience.